Customer Service

Shipping & Delivery
We offer free shipping worldwide.
We aim to dispatch items within 1 hour of purchase and offer express 1-2 business days delivery within the UK and standard 2-5 business days delivery worldwide. The times for worldwide delivery vary from country to country. Please contact us for information on specific destinations.
Privacy & Security
Our Privacy Policy governs how we will deal with any information we collect about you when you visit Cozmos Jewellery. Cozmos Jewellery does not disclose buyers' information to third parties. Cozmos Jewellery is committed to protecting your privacy and security. We will ensure that any information we obtain and use will always be held, used and transferred in compliance with all applicable data protection rules. In particular, once you have registered with Cozmos Jewellery, we will never pass your details to anyone else without asking you first.
Returns & Replacements
Any goods which you believe are defective must be returned to us within 14 days of purchase and we will refund you in full for your order. For hygiene reasons we do not accept returns on worn earrings.
If you would like a refund or replacement, please contact us and we will make the necessary arrangements. This does not affect your statutory rights.
Wholesale Ordering
We specialise in volume distribution. Please note that for wholesale orders, production normally takes 2-4 weeks. Please contact us for further details.
Payment, Pricing & Promotions
You can pay by card through PayPal or Google Checkout. If you do not have a PayPal or Google Checkout account, you may still make a payment. Simply choose your desired item(s), select the "Proceed to Checkout" option from the "My Cart" page and choose PayPal as the payment method from the "Payment Information" tab. You will be redirected to the PayPal website where you will be able to make a payment with your card on the left-hand side of the page.
Taxation
We only charge a £2 handling fee on overseas orders. All other costs are included in the price of the goods. You will not be charged any additional costs.
Health & Safety
All our products comply with the nickel directive. We in house batch test every line that has metal parts that could come into direct and prolonged contact with the skin. In addition we seek 3rd party verification of our testing.